good morning, and true that they are good. I have recovered my account. I thank the GO and administrators of the game. Thanks also to all of you who have responded to my messages here in the forum. From today I play again, I have left the vacation mode and I am already on the move again.
a greeting
dont expect an answer here on the forum; do you create a ticket ingame via the go button or support form?
I already did it at the time. At the moment I do not have any answer, that is why I have written here in the forum.
Hi everyone.
I am addressing the administrators or the GO of the game. Have you studied my problem?
Can someone give me an answer?
I am waiting if my old account of 189,000,000 points can be restored. Has no one contacted me? Am I going to lose my account and keep one with 31,000,000 points?
Please, so as not to waste any more time. Can someone tell me something about it?
Thank you
Display MoreHello,
You have ingame a button (old design bottom right, new design top left in the "?" menu) this is called "Game-Operator"
Or you can reach the team by https://bitmeup.com/support
(here it is important that you select spaceinvasion and the correct account+universe) - this will also create a support ticket in spaceinvasion.
The Support Ticket in SI Classic is just a Message to all Gameoperators. So when you created the ticket, you can write with them by your normal ingame message box from spaceinvasion.
And just a hint:
Yes it may looks not logical to give up such a big account (compared to the transferred one) - but, we give you the oppertunity to choose what you like; maybe the new one is just ships, and you like to be a fleeter now - thats why it is logical that you remove your miner account from RETRO (with much more buildings) to get the better fleeter account with more researches and more fleet.
Yes, i think for this kind of gap in your case, this makes still no sense - but, we still want to provide you the option to do that.
regards
Dschibait
okay . Thanks for the help. I will take all these opinions into account. If it helps the game operators to restore the account, I have screenshots with photos of my account score from the same day the error occurred.
I hope and believe that the administrators of the spaceinvasion find a solution and everything returns to normal.
thank you all for the help and answers.
excuse my ignorance . In response to your post , I wanted to transfer the small account to the large one . My logic made me understand that by transferring genesis3 to retro, I would keep the largest account. That is, I transfer what I have in genesis to the retro account.
As you will understand, nobody and I think it is logical, nobody loses 189,000,000 points (78,000,000 in ships) for an account of 31,000,000 points (10,000,000 in ships) on purpose or wanting.
I suppose my mistake was not visiting the forum and reading the conditions, though, and your last message is proof of that, since some phrases that Google has translated do not sound very good in my language, which is Spanish, the translation of a language to another in google can cause some misunderstanding of what can happen if you act in one way or read in another.
I wanted to make you a request.
you tell me to write to GO. can you tell me how? I have never done it , and I do not want to be sending messages to those who can not help me .
I like the game, I have made purchases of plasma or assistants, I have dedicated hours so that the fleet does not lose in attacks, I have become nervous when I have made an attack on another player, and I would not like to leave or abandon it in these conditions. I only ask for help to restore my points, nothing more. Everyone has a bug, this is my first bug, I think I have to have a chance to reset my account. If it cannot be restored by the game administrators, I will understand, but as you will understand, I will not have much motivation to play again.
A greeting and thanks for the help
Display MoreHello,
i will write this in english, because you are spainish, and this is the way we should communicate
you already explained exactly what happend... you transferred your genesis3 account into the RETRO universe. What you would like is just transfering the Spice. Why you transfer the whole account?
To avoid exactly these situations we created the FAQ Thread for that:
there you exactly see which steps you have to do to transfer spice or a whole account. There are boxes with information that YOUR RETRO ACCOUNT WILL BE DELETED.
Like we wrote in the announce thread, we have backups, but it takes really long to rebuild your account. Write to the GO Team; we had several cases like yours here, and the team does a little compensation to reduce the gap between what you lose and what you would get.
This is the way for all cases right now, but there wasn't such a big account; maybe the team decide something else in that special case here.
But, just to say that again - thats not a "error" / "bug" or something from spaceinvasion; just you don't like to read the FAQ carefully and just - click click - the wrong things.
regards
Dschibait
thanks everyone for the replies.
I want to point out some doubt in the answers.
I wanted to transfer the genensis3 account that was the small account to retro. the retro account had 189,000,000 points, the genesis account had only 31,000,000 points and I hardly played on it, it was in spectrum mode, and the retro account was the oldest. with more than 4 or 5 years old. In the process I understood that the genesis3 account was transferred to retro and that the genesis3 account was deleted. The result has been the other way around. Either I did not understand the process or it was not what the google translation exposed.
I understand that the process is clear to many, but we all make mistakes. I was a spaceinvasion player from the very beginning, before it was shut down many years ago. At that time there was nothing like it. you had an account, there were no events, other universes, like now, or anything like that. The closure was announced on a day and a date and it stopped working. until one day the game was operational again, so I played again. With this I mean that although I know the rules and how the game works, the transfer issue is new to me, I have never done it, and if I get to know this result, I won't even try.
I want to ask the administrators or the GO of the game for an effort, I can't do anything, and that they recover my account of 189,000,000 points. I'm sure they can do something.
Gracias a todos por las respuestas.
Quiero señalar alguna duda en las respuestas.
Quería transferir la cuenta genensis3 que era la cuenta pequeña a retro. la cuenta retro tenia 189,000,000 puntos, la cuenta genesis tenia solo 31,000,000 puntos y casi no jugue en ella, estaba en modo espectro, y la cuenta retro era la mas antigua. con más de 4 o 5 años. En el proceso entendí que la cuenta de genesis3 fue transferida a retro y que la cuenta de genesis3 fue eliminada. El resultado ha sido al revés. O no entendí el proceso o no fue lo que expuso la traducción de google.
Entiendo que el proceso es claro para muchos, pero todos cometemos errores. Fui un jugador de invasión espacial desde el principio, antes de que se cerrara hace muchos años. En ese momento no había nada igual. tenías una cuenta, no había eventos, otros universos, como ahora, ni nada de eso. Se anunció el cierre en un día y una fecha y dejó de funcionar. hasta que un día el juego volvió a estar operativo, así que volví a jugar. Con esto quiero decir que aunque conozco las reglas y cómo funciona el juego, el tema de la transferencia es nuevo para mí, nunca lo he hecho, y si llego a saber este resultado, ni lo intentaré.
Quiero pedirles a los administradores o al GO del juego un esfuerzo, no puedo hacer nada, y que me recuperen mi cuenta de 189.000.000 puntos. Estoy seguro de que pueden hacer algo.
Wer kann mir helfen.
Am Montag hatte er im Retro-Universum ein Konto von 189.000.000 Punkten, davon 78.000.000 Schiffe. Im Moment steht mein Konto bei 31.000.000 Punkten. nur 10.000.000 in Schiffen. der fehler war bei der übertragung des kontos von genessi3 auf retro . Ich weiß nicht, wie die Übertragung funktioniert. Ich dachte, dass der Transfer von Genesis zu Retro erfolgen würde und dass ich nicht verlieren würde, was mich 3 oder 4 Jahre des Spielens und Tausende von Stunden, die ich der Weltrauminvasion gewidmet habe, gekostet hat. Ich möchte das Konto nach Möglichkeit wiederherstellen oder die Punkte und Schiffe wiederherstellen. Kann mir jemand sagen, wie ich wieder auf das alte Konto komme? was soll ich machen ? Können die Spieladministratoren mir eine Antwort geben? Wir alle machen Fehler, und ich denke, ich bin nicht bereit, noch einmal ein Konto zu eröffnen, das so klein ist wie das, das ich jetzt habe.
who can help me.
On Monday he had an account in the retro universe of 189,000,000 points, of which 78,000,000 were ships. Right now my account is at 31,000,000 points. only 10,000,000 in ships. the error was when transferring the account from genessi3 to retro . I don't know how the transfer works. I thought that the transfer would be from genesis to retro and that I would not lose what has cost me 3 or 4 years of playing and thousands of hours dedicated to spaceinvasion. I would like to recover the account if possible or recover the points and ships. Can someone tell me how to get back to the old account? what should I do ? can the game administrators give me an answer? We all make mistakes and I think my spirits are not to start again an account as small as the one I have now.
Quién puede ayudarme.
El lunes tenía una cuenta en el universo retro de 189.000.000 puntos, de los cuales 78.000.000 eran naves. Ahora mismo mi cuenta está en 31.000.000 puntos. sólo 10.000.000 en barcos. el error fue al pasar la cuenta de genessi3 a retro. No sé cómo funciona la transferencia. Pensé que el traspaso sería de genesis a retro y que no perdería lo que me ha costado 3 o 4 años de juego y miles de horas dedicadas a spaceinvasion. Me gustaría recuperar la cuenta si es posible o recuperar los puntos y barcos. ¿Alguien puede decirme cómo volver a la cuenta anterior? Qué tengo que hacer ? ¿Pueden los administradores del juego darme una respuesta? Todos cometemos errores y creo que mi ánimo no está para empezar de nuevo una cuenta tan pequeña como la que tengo ahora.
Uni: Retro
Nick: daviddv
UserID: 96856
