Display Morewe talked with these 3 playesrs (are only these 3 players who has capitulated in past 30 days - or players from there alliance).
I wrote them that they have only this oppertunity to HEAL troops - i wrote that they don't fight, don't lose more troops and dont attack at all.
They have only the chance to come back with the correct losing amount where you can capitulate.
this is just fair, to let them heal this, what they could also heal before the capitulation and still go into capitulation.
If they attack something or do other actions which are not possible outside of capitulation - i don't would go for defending, if they are forced its ok to bring actions - but take overs are a point which makes a capitulation not possible at all.
So they got strong requirements / rules for doing this capitulation case here.
if they don't hold this on, they will be blocked for life.
I guess you should check what they have been doing then...
They have been attacking all day.